FAQ's

Shipping

Yes, we do on any Australian stock. Message us through our price match form here.

Yes, you can. Save on delivery fees and saves on waiting. The CameraClix Click & Collect service allows you to pay for the item online and collect at a time convenient to you. 

When processing your order select the pickup in store option at the checkout. If the item you order is not available from the store you've selected, we'll be in contact. Otherwise the CameraClix team will check stock and will let you know when you can come in to collect. Click & Collect takes approximately an hour to process. This will extend during peak sale periods. Upon collection, please bring your order confirmation, ID and the credit card used to pay for the order.

It is our general policy to offer the same price online and instore. In some cases we may offer online or in-store exclusive offers.

Yes, you can claim back the GST on your purchase on your purchase of any goods with 60 days of departure and spend at least AUD300 including GST in total from a supplier with the same Australian Business Number (ABN). Click here for more information.

Yes. We offer you the option to Pre-Order new products as soon as they are announced. CameraClix are provided with an estimated month of arrival. We will communicate the most accurate date. Full payment is required to secure you a position on the waiting list for the pre-order. If the product comes in at a cheaper price, we will gladly refund you the difference. Orders are processed on a ‘first in – first served’ basis. The faster you order the faster you get it! 

Deliveries, Shipping and Collection

We currently service all locations within Australia.

Yes, every parcel dispatched by CameraClix is covered by our own transport insurance policy. Our insurance policy does not cover an unattended parcel, no matter the value of your order. If you request directly with your local post office that your parcel can be left unattended your insurance arrangement with CameraClix becomes void.

We charge a standard flat rate of $12.50 for standard service and $15 Express Service - unless otherwise indicated. Keep an eye out for promotional periods where we may offer FREE standard shipping deals.

Delivery time depends on the geographical distance from our Sydney warehouse as well as whether we have the stock available at the warehouse/ store. For metro locations typically 3-7* business days and for regional locations 5-10* business days. Express shipping is also available depending on your location. If you urgently require your order or have any questions, please call us on 0429 CAMERA or email us for further details sales@CameraClix.com.au

*Regarding we have stock of your product. 

CameraClix operates out of three Camera House stores in the Sydney CBD -  Broadway Shopping Centre, Westfield Hornsby and Drummoyne Showroom (off Victoria Rd). Our modern stores provide ideal opportunities to view a vast range of products and to meet our friendly staff and management in person. Call 0429 CAMERA or email sales@CameraClix.com.au for further information on our range of products.

If you would like to update your order, please call us immediately on 0429 CAMERA. 

Returns

Click here to view the complete Returns Policy.

Warranty

All of our products come with a 12-60 month standard Australian warranty (dependent on the product/ manufacturer). 

Yes, there is; we call it Total Care Package (TCP). Select your desired TCP before adding the product to your shopping cart. The Total Care Package provides the solution for total Customer care and peace of mind. 

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Privacy Statement

Link to statement

Security

Yes. CameraClix is equipped with all necessary security measures including the latest and advanced on-line gateway.