Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. According to this Australian Consumer Law, CameraClix is not required to offer refunds and replacements due to a change of mind.

If there is an issue or fault with the product, we will assess the item and organise a repair, replacement, refund or exchange at our discretion. An issue with item is considered if it fulfills the below:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn't do what we said it would, or what you asked for and can't be easily fixed
• you must contact the CameraClix to advise of the issue or fault within 14 days of receiving your order

If the items issue does not constitute a major fault, CameraClix will arrange repairs with appropriate manufacturers on your behalf. If the item is not repaired within a reasonable time you may receive a refund or a replacement. This excludes equipment damaged through misuse, drones that have been used and items specially ordered.

If you would like to go ahead with a refund, please see us in store at Hornsby Camera House, Broadway Camera House or Drummoyne Camera House. Alternatively, please give us a call on 0429 CAMERA email us at sales@cameraclix.com.au. N.B. if a refund is processed for non-warranty claims, you may be charged a processing fee up to 15% of the total value of your order.